{"id":986,"date":"2014-11-27T06:31:48","date_gmt":"2014-11-27T06:31:48","guid":{"rendered":"http:\/\/www.purpleconnect.com\/website\/?page_id=986"},"modified":"2021-11-27T07:33:15","modified_gmt":"2021-11-27T07:33:15","slug":"customer-relationship-management-crm","status":"publish","type":"page","link":"https:\/\/www.purpleconnect.com\/website\/our-services\/customer-relationship-management-crm\/","title":{"rendered":"Dynamics 365"},"content":{"rendered":"

Our consulting expertise and offerings span the entire Microsoft stack \u2013 Office 365, Dynamics 365 and Azure, anchored around a business solution. We cover Dynamics 365 applications (Sales, Customer Service, Field Service, Marketing, Project Service Automation, Artificial Intelligence, Customer Insights), and Power Platform (Power Apps, Power Automate, Power BI and Power Virtual Agents).<\/p>\n

Our experts will study your organization and its culture, identify the perfect solutions using industry standards techniques along with instincts developed with years of experience and implement state of the art technology that will skyrocket your company\u2019s success!<\/p>\n

Microsoft Dynamics 365<\/b><\/p>\n

Our consulting services team brings the next generation of intelligent business application in the cloud through Microsoft Dynamics 365.\u00a0Microsoft Dynamics 365 is a cloud-based business applications platform that combines components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and AI tools.<\/p>\n

The Dynamics 365 suite is available in two editions, Business or Enterprise, each with different levels of features and applications.<\/p>\n

\"d365\"<\/a><\/p>\n

Microsoft Dynamics 365<\/b>
\nCombines customer data from Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Includes Power BI for analytics and visualization, and artificial intelligence tools to identify customer behaviors and provide predictive scoring.<\/p>\n

Customer Service<\/b>
\nOmnichannel customer engagement tools, customer self-service and communities, and tools for support agents.<\/p>\n

Field Service<\/b>
\nScheduling resources, contract management, inventory management, insight into internet of things-connected products and customer communications tools.<\/p>\n

Finance and Operations<\/b>
\nFinancial management with reporting and analytics; manufacturing tools for project management, production planning, scheduling, and cost management; and warehouse and inventory control tools for supply chain management.<\/p>\n

Project Service Automation<\/b>
\nProject planning, resource scheduling, time and expense management, and service analytics.<\/p>\n

Retail<\/b>
\nUnified commerce tools, store and employee management, merchandise management and operational insights.<\/p>\n

Sales<\/b>
\nProvides intelligence on prospective customers, personalization and customer engagement, sales productivity and performance metrics.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Closing the gap between your staff to better serve your customers with Microsoft Dynamics CRM.<\/p>\n","protected":false},"author":1,"featured_media":1272,"parent":984,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/986"}],"collection":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/comments?post=986"}],"version-history":[{"count":14,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/986\/revisions"}],"predecessor-version":[{"id":1866,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/986\/revisions\/1866"}],"up":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/984"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/media\/1272"}],"wp:attachment":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/media?parent=986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}