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and setup a base platform whereby multiple applications across the Ministry of Law can be developed and use in the same platform.<\/p>\nDevelop and setup a base platform whereby multiple applications across the Ministry of Law can be developed and use in the same platform.<\/p>\n
Our Main Challenges<\/strong> Business Results<\/strong> Setup a base platform whereby multiple applications across the Ministry of Law can be developed and use in the same platform.<\/p>\n","protected":false},"author":1,"featured_media":1675,"parent":1043,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1047"}],"collection":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/comments?post=1047"}],"version-history":[{"count":7,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1047\/revisions"}],"predecessor-version":[{"id":1623,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1047\/revisions\/1623"}],"up":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1043"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/media\/1675"}],"wp:attachment":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/media?parent=1047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nNew web-based application system is needed to assist the CMC in its day to day operations with the following main objectives:
\n-To enhance the productivity of the Community Mediation Unit officers by extensively reducing the manual process of maintaining physical paper records;
\n– To develop an effective system to monitor and update the progress of a case;
\n– To develop an effective system to maintain records of Community Mediation Centre\u2019s Mediators;
\n– To provide a platform for timely and efficient data sharing;
\n– To generate reports and statistics<\/p>\n
\nCase Handling – Process where CMU officer handles complaints lodged by Complainants.
\nMediation Session – This is the process where mediation session(s) for a Case is recorded and the outcome of the mediation session(s) will be reflected as the outcome of the Case.
\nComplainant\/Respondent – Process where Complainants\/Respondents are recorded in CRM in the Contact module.
\nAccount Management – Manage and maintain Company\/Organization records in CRM.
\nComplainants\/Respondents may lodge a Case on behalf of their Company\/Organization.
\nMediator Management -Manage and maintain Mediator records in CRM.
\nObserver Management – Manage and maintain Observer records in CRM.
\nMediator Aide\/Intern Management -This is the process to manage and maintain Mediator Aide\/Intern records in CRM.
\nRating This is the process where CMU officer captures rating for:
\n– Peer evaluation
\n– Party (Complainant\/Respondent) Feedback
\n– Observer\u2019s Rating
\n– Training -This is the process where CMU officer captures training\/courses attended by each Mediator.
\n– SOE Email Integration
\n– Singpost checking<\/p>\n","protected":false},"excerpt":{"rendered":"