{"id":1035,"date":"2014-11-27T06:38:36","date_gmt":"2014-11-27T06:38:36","guid":{"rendered":"http:\/\/www.purpleconnect.com\/website\/?page_id=1035"},"modified":"2014-12-09T17:53:33","modified_gmt":"2014-12-09T17:53:33","slug":"call-center-crm","status":"publish","type":"page","link":"https:\/\/www.purpleconnect.com\/website\/vertical-solutions\/call-center-crm\/","title":{"rendered":"Integrated Call Center CRM"},"content":{"rendered":"<p><strong>Integrated Call Center CRM Infrastructure<\/strong><\/p>\n<p><strong>Customer<\/strong><br \/>\n&#8211; Member &#038; Dependent Profile<br \/>\n&#8211; Benefits and Utilization<br \/>\n&#8211; Interaction History<\/p>\n<p><strong>LOG Issuance<\/strong><br \/>\n&#8211; Precert LOG<br \/>\n&#8211; Open LOG<br \/>\n&#8211; Presign LOG<br \/>\n&#8211; Top up<\/p>\n<p><strong>Complaint Management<\/strong><br \/>\n&#8211; Case Tracking<br \/>\n&#8211; Knowledge Base<br \/>\n&#8211; SLA measurement<\/p>\n<p><strong>Case Management<\/strong><br \/>\n&#8211; Tagging and Distribution<br \/>\n&#8211; Inbound Email<br \/>\n&#8211; Inbound Fax<br \/>\n&#8211; Inbound Call<br \/>\n&#8211; SMS Integration<br \/>\n&#8211; Pre Admission Assessment<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call Center Management CRM Infrastructure with integrated solutions consists of Customer Management, LOG Issuance, Complaint Management, Case Management and more!<\/p>\n","protected":false},"author":1,"featured_media":1405,"parent":1029,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1035"}],"collection":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/comments?post=1035"}],"version-history":[{"count":4,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1035\/revisions"}],"predecessor-version":[{"id":1785,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1035\/revisions\/1785"}],"up":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/pages\/1029"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/media\/1405"}],"wp:attachment":[{"href":"https:\/\/www.purpleconnect.com\/website\/wp-json\/wp\/v2\/media?parent=1035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}