VADS Berhad (VADS) is one of Malaysia’s leading Integrated Managed ICT/BPO Service providers. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, VADS today is a wholly-owned subsidiary of TM; serving more than 500 medium to large businesses across industries.

Implementation

• Premier partner for Vads
• Implemented Contact Centre CRM for:
  • Pos Laju
  • TM Loyalty
  • Ambank Outbound
  • JPS
  • Tabung Haji
  • SATU
  • Haier
  • SCOMI
• Integrated with Aspect, Avaya, Ameyo