Integrated Call Center CRM Infrastructure

Customer
– Member & Dependent Profile
– Benefits and Utilization
– Interaction History

LOG Issuance
– Precert LOG
– Open LOG
– Presign LOG
– Top up

Complaint Management
– Case Tracking
– Knowledge Base
– SLA measurement

Case Management
– Tagging and Distribution
– Inbound Email
– Inbound Fax
– Inbound Call
– SMS Integration
– Pre Admission Assessment