Customer service is extremely important. The success of every business depends on their customers, the people. A key reason as to why people would like to come to your organization repeatedly is effective customer service.
Not sure how to provide exceptional customer service to your loyal customers? The budget for customer service just not enough? Training people to get the job done, just right, and proving to be a difficult task? Keep wishing there would be a magical way to solve your problems, at the snap of a finger? Well, worry no more, the solution is here!
Virtual Assistant Technology
What if it were possible to have customer service staff, available to your valuable customers at a beck of a call, no matter what time of the day?
Now it’s all possible with the Virtual Assistant technology with Virtual assistants available to your customers 24 hours a day, 7 days a week, 365 days a year! Customers will be able to contact virtual assistants over the internet, where a virtual assistant would provide an immediate level of support which will lead to increased sales, escalated customer satisfaction, higher customer retention rates and also drive loyalty with your brand.
Sales and marketing support
Been on leading e-commerce websites? Had problems and queries about the products you were going to purchase? All the details not listed in the description? Your customers, could be facing the same dilema. By enabling the virtual assistant technology, your assistants can lend a helping hand out to customers who are confused. We believe that including the VA technology is an effective strategy that will push the customers from the ‘not-quite-sure’ phase, to the ‘this-is-exactly-what-I-was-looking-for’ phase! Most customers feel comfortable going back to a business where customer service is higher, wouldn’t you?
Not only closing deals and making sales, a virtual person can also assist in pursuing cross-selling and upselling opportunities. What’s more, they can even offer discounts and promotions for just the right products and right customers!
Have you ever spent time on a website, looking for answers you know should be there, but just don’t seem to be? Think about it, would a person like to search your website for a long time with no support or rather go to another business competitor?
A virtual assistant can provide the customers with the information that they’re looking for, prevent information overload by generating, managing and engaging customers in entire conversations to fully understand the query, return the right answer including the right page! Think about it, if you would love to be given all the answers, conveniently, effortlessly with minimum time, wouldn’t you go for it? Increase customer engagement and keep them coming back for more!
Give the customers exactly what they’re looking for. It’s simple business theory really. Supply and demand. With transcripts of conversations that transpire between your virtual assistants customers, find out exactly what your customers are thinking, what they’re thinking and feeling at the grassroot level.
Customers get the sensation of communicating with a real person more than a computer who can engage in an entire conversation with an accuracy of over 90%. Using powerful natural language processing, a virtual assistant is able to understand the intention of why the question was asked, ask questions to clarify what was asked and return the right answer to the customer.
Personalized Customer Support
Customers who have accounts on your site, can receive personal information in answer to questions like “What is my account balance?” or “What are my outstanding orders?. Not only will your loyal customers feel even more special, they’ll spread the word around. Other customers will be motivated and driven to sign up with your company. Better the customer service, the more special they feel, the more loyal they will be to you. A larger loyal customer base will only result in higher profits!
Centralized Knowledge Management
Virtual assistants are deployed from an integrated multi-channel knowledge management platform. Titled ‘Virtual-portal’ this service will help you streamline and tailor your customer relations to a lower cost per contact.
Using this technology would definitely increase your customer satisfaction beyond measure. Here at PurpleConnect, we strongly believe that every business, in the essence, is about it’s people. If customers were able to contact someone within the company when they needed help, and that person were able to give accurate information in a timely and effective manner, there really would be no reason for a customer to not be satisfied. Highly engaging systems to increase customer satisfaction and even give your most esteemed loyal customers a feeling of royalty ensuring that you receive competitive advantage!
How we can help?
The time and effort you would have to go through to setting up the virtual assistant technology can be minimized. Our team at PurpleConnect, live to set records. Every job more efficient and accurate than the previous. Continuously learning, understanding and deployed better practices, they truly are experts in the industry.
PurpleConnect was initially launched by experts in CRM’s (Customer Relations Management) which goes to prove that customer relations is truly our forté.
Talk to us, we’ll be happy to help!