AirAsia

airasia AirAsia Berhad is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. AirAsia group operates scheduled domestic and international flights to 100 destinations spanning 22 countries.

Implementation

  • Case management for customer care and call center
  • Integration with flight booking system and e-form
  • Automated refund qualification and processing
  • Lost baggage handling and tracking
  • More than 500 users